Terms of service.

These Terms of Service (the Terms) are a binding agreement between you and Selr Group Pty Ltd (ABN 41 662 328 056), a company incorporated in Queensland, Australia (Selr Group, we, us or our). Selr Group operates Loup, a marketplace for Skill Packs: digital files such as code, prompts, configuration, and course content, created by independent third-party creators and designed to run inside AI agent software that you operate yourself.

The Terms cover the Loup website (currently served at the-platform-indol.vercel.app and at any successor or custom domain we adopt), the Skill Pack catalogue, checkout, the installer and install tokens, the buyer dashboard, community features, and the affiliate program (together, the Service).

You accept the Terms by doing any of the following: creating a Loup account, purchasing or subscribing to a Skill Pack, generating or using an install token, joining the affiliate program, or otherwise using the Service. If you do not agree to the Terms, do not use the Service.

If you use the Service on behalf of a company, partnership, trust, or other organisation, you represent that you have authority to bind that organisation, and you in these Terms means both you personally and that organisation.

The Terms are written primarily for buyers and visitors. If you publish Skill Packs for sale, you must also accept the separate Creator Agreement presented to you when you enable creator tools. Where you act as both a buyer and a creator, both documents apply to you, each for its own subject matter.

The following documents form part of the Terms and are incorporated by reference. By accepting the Terms you also accept each of them, to the extent it applies to your use of the Service:

• Privacy Policy, which explains how we handle personal information.
• Acceptable Use Policy (the AUP), which sets out what may not be sold on or done with the Service.
• Cookie Policy, which covers cookies and similar technologies on the website.
• Refund Policy, which governs refunds, cancellations, and your statutory remedies.
• Affiliate Disclosure, which applies if you participate in or are referred through the affiliate program.
• The Creator Agreement, which applies only to users who publish Skill Packs for sale.
• Data Processing Addendum, which applies if you are a business user that requires one and we agree it applies to your account.

Current prices, subscription tiers, and tier inclusions are published at /pricing. That page is the authoritative fee schedule for new purchases and renewals, and we maintain it rather than restating numbers here. Keeping fees on one page means the number you see at checkout, the number on the pricing page, and the number on your receipt come from the same source, and any change to them is made once, visibly, rather than buried in a contract edit.

Order of precedence. If these documents conflict, the more specific document prevails for its own subject matter: the Refund Policy governs refunds, the AUP governs prohibited content and conduct, the Privacy Policy governs personal information, the Creator Agreement governs creator-specific matters, and the Terms govern everything else. Nothing in any of these documents reduces rights you hold under law that cannot be waived by contract.

To use the Service you must meet all of the following conditions:

• You are at least 18 years old, or the age of majority where you live if that is higher, and you have legal capacity to enter a binding contract.
• We have not previously terminated an account belonging to you for breach of the Terms or the AUP, and you are not using the Service to evade a prior suspension or termination.
• You are not subject to sanctions administered by Australia, the United Nations, the United States, the United Kingdom, or the European Union, you are not located in a territory subject to comprehensive embargo, and you will not use the Service for the benefit of any sanctioned person or territory.
• The information you give us when registering and at checkout is accurate, and you will keep it current.

We may decline to open an account, or may close one already opened, where these conditions are not met. If we close an account for an eligibility failure that is not your fault, the Refund Policy and your statutory rights govern any amounts already paid.

An organisation account should be opened by someone with authority over its purchases, and the organisation remains responsible for everyone it allows to act through the account. The Service is not directed at children, and we close accounts we discover belong to people under 18.

Loup is a marketplace, not the author of the packs sold on it. Skill Packs are created, owned, described, priced, and maintained by independent third-party creators. Unless a listing expressly identifies Selr Group as the creator, we did not write the pack, and we do not control what it contains.

Creators are responsible for their packs. That includes:

• the quality, accuracy, safety, and lawfulness of the pack contents;
• the truthfulness of the listing, screenshots, and claimed capabilities;
• maintaining and updating the pack, if and as promised in the listing; and
• any support the creator chooses to advertise or provide.

We provide the infrastructure around the transaction: the catalogue, checkout, payment processing, delivery via the installer and install tokens, the ledger that accounts to creators, and the policies that govern the marketplace. We run automated checks and may review packs manually, but we do not review every file of every pack, and the presence of a pack in the catalogue is not an endorsement, a certification, or a promise that it is fit for your purpose.

What we check and what we do not. We verify creator identity to the extent needed to pay them, we screen listings against the AUP, and we may scan pack files for the malicious behaviour described in that policy. We do not test every pack against every AI agent, model, or operating system, we do not audit code line by line, and we do not confirm that a pack will work in your particular environment. The listing, including any stated requirements and limitations, is the creator’s description, and you should read it before buying the same way you would read the requirements of any software.

Merchant of record. We currently act as merchant of record for purchases. Your payment is processed through our Stripe account, your receipt is issued by Selr Group, and refunds are handled by us under the Refund Policy. We then account to the creator for their share through our platform ledger. This payment arrangement does not make us the author of pack content, but it does mean you deal with us, not the creator, for billing matters.

If a pack does not perform as described, raise it with the creator through the contact route on the listing, and feel free to also tell us at support@selrgroup.com.au. We may remove or delist packs, withhold creator payouts, or take other action under the AUP. Nothing in this section excludes guarantees you hold under the Australian Consumer Law or other mandatory consumer law, which apply regardless of how we describe our role.

Magic-link sign-in. Loup does not use passwords. When you sign in, we email a one-time sign-in link to the address on your account. Whoever controls that inbox controls your Loup account, so the security of your email account is the security of your Loup account. We recommend a strong, unique email password and two-factor authentication on your email provider.

You agree to:

• keep sign-in links private and never forward or share them;
• keep your install tokens confidential, as described in section 8;
• maintain accurate account details, including a current email address;
• not share your account with, or operate an account for, another person; and
• tell us promptly at support@selrgroup.com.au if you suspect your account, email, or tokens have been compromised.

You are responsible for activity that occurs under your account until you notify us of a compromise, except to the extent the activity results from our failure to meet our own security obligations. If we detect suspicious activity we may suspend the account, rotate or revoke install tokens, and require you to re-verify your email before access is restored.

Sessions and sign-in links expire after a period of inactivity, and we may end active sessions, require a fresh sign-in, or limit sign-in attempts where we consider it necessary to protect your account or the Service. None of these measures changes what you have bought; they only protect how it is reached.

Payment processing. All payments are processed by Stripe. Your card or payment details go directly to Stripe; we never receive or store full card numbers. Stripe’s own terms and privacy policy apply to the processing of your payment instrument.

Currency and tax. Prices are in Australian dollars (AUD) unless the checkout states otherwise. Selr Group is registered for GST. Where GST or another tax applies to your purchase, the checkout shows it before you pay, and your receipt records it. You are responsible for any taxes that apply in your jurisdiction that we are not required to collect. A receipt is emailed for every successful charge, and Australian buyers can request a tax invoice at support@selrgroup.com.au if the receipt does not already serve as one. If your card is not denominated in AUD, your bank or card issuer may apply its own conversion rate and fees, which are outside our control.

What you can buy. The Service offers two kinds of purchase. A one-off purchase is a single charge that entitles you to the Skill Pack snapshot delivered to you, as described in sections 7 and 8. A subscription is a recurring charge that entitles you to the relevant pack or tier for as long as the subscription remains active. The listing and the checkout state which type applies and what is included. Current prices and tiers are published at /pricing.

Renewal and cancellation. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not charged again. Amounts already paid for the current period are not refunded except as set out in the Refund Policy or as required by law.

Plan changes. If you move between subscription tiers, the checkout or dashboard states how the change is charged. As a default, an upgrade takes effect immediately with a prorated charge for the remainder of the period, and a downgrade takes effect at the next renewal so you keep what you paid for until then.

Promotions and trials. Promotional prices state their duration and revert to the standard price on /pricing when the promotion ends. If a free or discounted trial is offered, the offer states when it converts to a paid subscription, and you can cancel before conversion to avoid the charge.

Price changes. We or a creator may change subscription prices. A price change never applies mid-period. We will give you notice by email and on the dashboard at least 30 days before the first renewal at the new price. If you do not accept the new price, cancel before that renewal; continuing past it is acceptance.

Failed payments and chargebacks. If a renewal payment fails, Stripe retries it. While payment is outstanding we may suspend the entitlements and install tokens attached to the purchase, and restore them when payment clears. If you dispute a charge with your bank, contact us first; many issues are faster to resolve directly. While a chargeback is open we may suspend the related entitlements, and a chargeback we reasonably determine to be fraudulent is grounds for account termination.

Refunds. Refunds are governed by the Refund Policy. Nothing in the Terms or that policy excludes or limits the consumer guarantees you hold under the Australian Consumer Law or any other consumer law that cannot be excluded. If you are a consumer in the European Economic Area or the United Kingdom, the withdrawal rules in section 22 also apply.

When you complete a purchase, the creator of the pack grants you, through us, a personal, non-exclusive, non-transferable, non-sublicensable licence to the Skill Pack, on the terms of this section. The pack remains the creator’s property; you are buying a licence and delivery, not ownership of the underlying work.

What you may do. You may:

• install the pack and run it inside AI agent software that you operate and control, such as Claude Code, Codex, or other compatible agent tooling, using your own AI provider subscription;
• use the pack across your own devices and environments for your personal use or the internal use of the organisation that purchased it;
• modify the pack files for that same personal or internal use, on the understanding that creators have no obligation to support modified copies; and
• keep the snapshots delivered to you, subject to the duration rules below.

What you may not do. You may not:

• redistribute, publish, resell, rent, or otherwise share the pack files, in whole or in substantial part, whether free or paid, modified or unmodified;
• share, sell, lend, or pool your install tokens, or install packs for someone else using them;
• offer the pack, or a thinly repackaged version of it, as your own product or service, including republishing its contents as a competing Skill Pack;
• remove or obscure attribution, licence, or notice files included in the pack; or
• circumvent technical measures that enforce entitlements, delivery, or token checks.

How long the licence lasts. For a one-off purchase, your licence to the snapshots already delivered to you continues after delivery, subject to termination for breach and to revocation where a refund or chargeback unwinds the purchase. For a subscription, your licence runs while the subscription is active; when it ends, your right to new installs and updates ends, and you must stop using any pack whose listing states that an active subscription is required for continued use. A listing may grant you broader rights expressly, in which case the listing prevails for that pack.

Individuals and organisations. A licence covers the individual who bought it, or, where an organisation is the buyer, internal use within that organisation as the listing describes. Buying one personal licence and provisioning a whole team from it is token pooling and is prohibited under the AUP; buy the seats or the tier the listing requires instead.

Third-party components. A pack may include or depend on third-party or open-source components that carry their own licence terms. Those terms govern those components, and nothing in this section narrows rights such a licence validly grants you or expands rights it withholds.

All rights not expressly granted are reserved by the creator.

How delivery works. After purchase, your dashboard shows a one-line install command containing a personal install token, prefixed loupit_. Running the command authenticates you, checks your entitlement, and delivers a snapshot of the pack files as they stand at that moment. Each install delivers a version snapshot; if the creator publishes updates, you can re-run the installer to fetch the latest snapshot for as long as your entitlement is active. We do not promise that any creator will publish updates.

Tokens are personal. An install token identifies you and unlocks your purchases. Tokens are non-transferable. Treat them like passwords: do not publish them, commit them to public repositories, paste them into shared CI logs, or embed them in machines other people control. You may rotate your token from the dashboard, and we may rotate or revoke tokens at any time for security reasons.

When tokens and entitlements are revoked. We may revoke or suspend an install token, or the entitlement behind it, when:

• a refund is issued or a chargeback is opened for the related purchase;
• the related subscription is cancelled or lapses, effective when the paid period ends;
• the token has been shared, leaked, or used in breach of the Terms or the AUP; or
• revocation is reasonably necessary to protect the Service, creators, or other users.

Revocation stops the installer from working for the affected purchase. Files already on your machine are governed by the licence in section 7: snapshots from a one-off purchase survive unless the purchase was unwound or the licence was terminated for your breach, while subscription-bound packs must stop being used when the subscription ends if their listing requires an active subscription.

What the installer does and does not do. At install time the installer authenticates your token, records the entitlement check, and writes the snapshot files to the location you choose. It does not run the pack, and it does not give us or the creator access to your machine. Removing a pack from your machine is also yours to do: we cannot delete files from your systems, and revocation only stops future installs. The limited technical data collected during an install is described in the Privacy Policy.

GitHub and infrastructure dependency. Delivery relies in part on third-party infrastructure, including GitHub. An outage, rate limit, or policy change at GitHub or another provider can delay or interrupt installs. We do not control those services and, to the extent permitted by law and subject to your statutory rights, we are not liable for their availability. If delivery fails persistently, contact us; the Refund Policy and your statutory remedies apply. We also recommend keeping local copies of delivered snapshots where your licence allows, because we do not promise indefinite re-download of any particular version.

Loup does not run Skill Packs. The Service delivers files. Nothing you buy on Loup executes on our servers. Packs run inside your own AI agent, on your own machine or environment, under your own AI provider account and subscription. This architecture is deliberate: you stay in control of what runs, where it runs, and what it can touch.

Agent responsibility. Because the agent is yours, its actions are yours. You are responsible for supervising your AI agent and for everything it does while a Skill Pack is installed, including commands it executes, files it creates, modifies, or deletes, messages or emails it sends, purchases or API calls it makes, and costs it incurs, including usage charges on your AI provider subscription. Treat a newly installed pack the way you would treat newly installed software: read what it contains, run it first in a workspace where mistakes are cheap, and grant it the minimum permissions it needs.

Sensible supervision looks like:

• reading the pack files, especially prompts and configuration, before the first run;
• running new packs in a test project or sandbox before pointing them at anything you care about;
• giving the agent narrowly scoped credentials rather than master keys;
• watching the first few runs rather than walking away; and
• keeping backups of anything the agent can write to.

AI output disclaimer. Skill Packs influence the behaviour of probabilistic systems. The same pack can produce different results across models, model versions, settings, and contexts. To the extent permitted by law, neither we nor any creator warrants that the outputs of your agent while using a pack will be accurate, complete, current, safe, or fit for any particular purpose. Outputs are not professional advice. Verify outputs before relying on them, especially where money, health, safety, or legal position is involved.

AI provider dependency. Your agent runs on a third-party AI provider, and that provider’s terms, pricing, and acceptable use rules apply to you directly. Providers change models and behaviour over time, and a pack performing differently after a model change is not a defect in the Service. We are not responsible for the availability, pricing, or decisions of your AI provider.

A pack can never do more than your agent is allowed to do. The permissions, tool access, and guardrails of your agent are configured by you in your agent software, and keeping them appropriate to the work is part of the supervision this section describes.

Your responsibility to third parties for the conduct of your agent is addressed in section 18.

Some Skill Packs need your own credentials to be useful, for example an API key for a service the pack talks to. You can store these secrets with your account so your installs can use them.

When you store a secret with us:

• it is encrypted at rest using AES-256-GCM;
• it is used only to provision and run your installs;
• it is never sold, and it is not disclosed to creators or other users; and
• you can delete it at any time from your dashboard, noting that installs which depend on it may stop working.

You agree to store only credentials you are authorised to use, to scope them as narrowly as the pack allows, and to rotate them promptly if you suspect compromise. The services those credentials belong to have their own terms, and you are responsible for staying within them. Personal information handling is covered by the Privacy Policy, and if a security incident on our side affects your stored secrets, we notify you as that policy and the law require so you can rotate them.

Creators may bridge a Telegram group to their Loup presence, and you may link your Telegram account to receive updates from creators you buy from. Both are optional.

Community access is a feature, not a purchased good. Unless a listing expressly sells community access as part of the deliverable, access to a bridged group is an extra that we and creators may change, suspend, or withdraw, including for moderation reasons. Losing access to a community feature does not by itself create a refund right, although nothing in this section limits the Refund Policy or your statutory rights where community access formed part of what you paid for.

Your conduct in bridged groups is governed by the AUP. Creators moderate their own groups and may remove members; we may disable a bridge entirely. Telegram is a third-party service with its own terms, and we are not responsible for its availability or decisions.

If a creator moves on. Creators can stop publishing, stop maintaining a pack, or leave the platform. If that happens, bridged groups may close and updates may stop. Snapshots already delivered to you remain governed by your licence in section 7, and your statutory rights in relation to what you bought are unaffected.

The affiliate program lets eligible users earn commission for referring paying subscribers. By joining, you accept this section and the Affiliate Disclosure.

• Commission rates. Direct referrals (tier 1) earn 30% of the referred monthly recurring revenue for the lifetime of the referred subscription. Indirect referrals (tier 2, subscriptions referred by affiliates you referred) earn 5% of that referred monthly recurring revenue.
• Escrow. Commission is held for 30 days after it accrues before it becomes payable. This window absorbs refunds and failed payments.
• Clawback. If a referred payment is refunded or charged back, whether inside or after the escrow window, the related commission is reversed and may be deducted from future payouts.
• Self-referral is banned. You may not earn commission on your own purchases, purchases by accounts you control, or purchases routed through related entities or household arrangements designed to capture commission.
• No fraud or deception. Cookie stuffing, fake accounts, misleading advertising, unauthorised use of our brand, and undisclosed promotion all forfeit commission and are grounds for removal from the program and account termination.
• Disclosure. When you promote Loup or a pack, you must disclose your affiliate relationship as consumer law requires, and you must not make earnings or outcome claims about Loup or any pack.

Commission accrues in the affiliate ledger on your dashboard, which also shows payout timing, method, and any minimum payout threshold that applies. We may change or end the program prospectively with notice. Valid commission already accrued is honoured under the rules above; commission tainted by fraud or breach is not.

Creator content. Skill Packs and listing content belong to their creators or their licensors. Your only rights in a pack are the licence in section 7 and any broader rights a listing grants expressly.

Loup property. The Service itself, including the Loup name and branding, the website, the installer, the dashboard, the underlying software, and our text and design, belongs to Selr Group and its licensors. We grant you a limited, revocable, non-exclusive licence to use the Service for its intended purpose while the Terms apply to you. You may not copy, scrape, frame, or create derivative works from the Service, or use our branding, except as the law allows (for example, fair dealing for review or comparison).

Feedback. If you send us suggestions, ideas, or other feedback about the Service, you assign to us all intellectual property rights in that feedback on receipt, and we may use it without restriction or payment. Send feedback only if you are comfortable with that.

Infringement complaints. If you believe a pack or listing infringes your copyright or other rights, email support@selrgroup.com.au with: identification of the work you own, the URL of the listing, your contact details, and a statement that you hold a good-faith belief the use is unauthorised and that you are the rights holder or authorised to act for them. We may remove or disable the listing while we investigate, we will inform the creator, and we terminate the accounts of repeat infringers.

Service messages. While your account is open we send transactional and service email: sign-in links, receipts, security notices, enforcement notices, and notice of material changes to the Terms or prices. These are part of operating your account and you cannot opt out of them without closing the account.

Marketing. Marketing email is separate and optional. You can unsubscribe at any time using the link in the message or from your dashboard, and unsubscribing does not affect service messages.

Telegram. If you link Telegram, you consent to receiving messages there from the Service and from creators whose communities you join. Unlink at any time from your dashboard.

Notices to us should go to support@selrgroup.com.au. Notices to you are sent to the email address on your account and are taken to be received when sent.

You can leave at any time. Cancel subscriptions from your dashboard and close your account from the dashboard or by emailing support@selrgroup.com.au. Closing your account does not by itself create a refund right; the Refund Policy and your statutory rights govern amounts already paid.

When we can suspend or terminate. We may suspend or terminate your account, or any entitlement under it, where:

• you materially breach the Terms or the AUP and, where the breach is curable, do not cure it after notice;
• your account presents a genuine security, fraud, or legal risk to us, creators, or other users;
• payment for a subscription remains outstanding after retries and notice;
• you fail the eligibility conditions in section 3; or
• we are required to act by law or by our payment processor.

We give notice and an opportunity to respond where practicable. Where the risk is immediate, for example active fraud or a leaked token being exploited, we may suspend first and explain after.

Effect of termination. On termination: your access to the Service ends; install tokens are revoked; subscription licences end; licences to snapshots from one-off purchases survive under section 7 unless we terminated for your breach or the purchase was unwound; community access and affiliate participation end; valid accrued affiliate commission is paid out after the escrow window unless forfeited under section 12; and your personal information is handled as described in the Privacy Policy.

If we ever wind the Service down. If we discontinue the Service entirely, we will give reasonable advance notice to the email on your account, keep the installer available for a stated period so you can fetch the snapshots you are entitled to, and refund the unused portion of any prepaid subscription period we will not deliver.

Sections 13 and 16 through 23 survive termination, together with any other provision that by its nature should survive, and termination does not affect rights and obligations already accrued.

To the extent permitted by law, the Service and all Skill Packs are provided "as is" and "as available", and any condition, warranty, guarantee, or representation not expressly set out in the Terms is excluded.

To the same extent, we do not warrant that:

• the Service will be uninterrupted, error-free, or secure, or that defects will be corrected;
• any Skill Pack is accurate, lawful in your jurisdiction, or fit for your purpose;
• listings, descriptions, or catalogue metadata are complete or current;
• ratings and reviews, which are the opinions of the users who wrote them and not statements by us, are accurate or representative; or
• outputs produced by your AI agent while using a pack will meet any standard, as described in section 9.

The Service depends on third parties we do not control, including GitHub for parts of delivery, Stripe for payments, Telegram for community features, and AI providers for the agents that run packs. Their outages, limits, and policy changes can affect the Service, and to the extent permitted by law we are not responsible for them.

The Service will evolve. Features may be added, changed, or retired, and the way packs are delivered may change, acting reasonably and without reducing what a paid entitlement delivers in substance. A change material enough to affect your rights is handled under section 20, and nothing in this paragraph overrides the wind-down commitment in section 15.

Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for a disclosed purpose, and be supplied within a reasonable time. Nothing in the Terms excludes, restricts, or modifies those guarantees or any other right you cannot waive. Where the law permits us to limit liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the affected service or paying the cost of having it resupplied. Consumers in other jurisdictions keep the mandatory protections summarised in section 22.

This section allocates risk between us, and the prices on /pricing reflect that allocation. It applies to the maximum extent permitted by law and always subject to section 16, including the Australian Consumer Law carve-out.

If you are a consumer: our total aggregate liability to you arising out of or in connection with the Terms and the Service is limited to the greater of (a) AUD 100 and (b) the total amounts you paid us in the 12 months before the event giving rise to the claim. This cap sits underneath, and never reduces, any liability we have to you under the Australian Consumer Law or other consumer law that cannot be excluded or capped.

If you use the Service as a business: our total aggregate liability to you arising out of or in connection with the Terms and the Service is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

Each cap is an aggregate across all claims, events, and causes of action; bringing multiple claims does not enlarge it.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or data, business interruption, or the cost of substitute services, however the claim arises.

Nothing in the Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

You indemnify Selr Group and its officers, employees, and contractors against losses, liabilities, and reasonable costs (including reasonable legal costs) arising from a third-party claim to the extent the claim results from: (a) your breach of the Terms or the AUP; (b) your misuse of a Skill Pack, including use outside the licence in section 7; (c) actions taken by your AI agent while under your control, as described in section 9; or (d) your violation of law or of a third party’s rights.

This indemnity is reduced proportionately to the extent we caused or contributed to the loss. We will notify you of any claim we seek indemnity for and will not settle it in a way that imposes obligations on you without your consent, which you will not unreasonably withhold. If you are a consumer, this section applies only to the extent permitted by the law of your place of residence.

The Terms are governed by the laws of Queensland, Australia, without regard to conflict of law rules.

Talk to us first. Most problems are fixed faster by email than by filing. If a dispute arises, contact support@selrgroup.com.au with a description of the issue and what outcome you want, and give us a reasonable opportunity to resolve it before starting proceedings. This step is encouraged, not a barrier: it does not limit your right to complain to a regulator such as the Australian Competition and Consumer Commission or your local consumer protection agency, or to seek urgent relief.

Courts, not arbitration. The Terms do not contain a mandatory arbitration clause. Disputes are subject to the jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from them, and both parties submit to that jurisdiction. If you are a consumer whose local law gives you a non-waivable right to bring or defend proceedings in your own courts or under your own law, nothing in this section takes that right away. Nothing in this section prevents an eligible claim being brought in a small-claims court or tribunal, such as the Queensland Civil and Administrative Tribunal, where its rules allow.

We may update the Terms as the Service, the law, or our risks change. When we do, we post the updated version at this URL with a new last-updated date.

Material changes, meaning changes that reduce your rights or expand your obligations in a meaningful way, take effect no earlier than 30 days after we notify you by email and by notice on the Service. If you do not accept a material change, cancel your subscriptions and stop using the Service before the effective date; using the Service after the effective date is acceptance. Non-material changes, such as clarifications and typo fixes, take effect on posting.

Where a change is required by law, a regulator, or our payment processor, it may take effect on a shorter timeline, and we tell you so in the notice. Changes do not apply retroactively to a dispute that arose before the change took effect. Earlier versions are available on request from support@selrgroup.com.au.

• Entire agreement. The Terms, together with the documents in section 2, are the entire agreement between you and us about the Service and replace prior discussions. Nothing in this clause limits liability for fraudulent misrepresentation.
• Assignment. You may not assign or transfer your rights under the Terms without our written consent. We may assign to a related body corporate or in connection with a merger, acquisition, or sale of the business, and will notify you if we do.
• Severability. If part of the Terms is found invalid or unenforceable, that part is read down or severed to the minimum extent necessary, and the rest stays in force.
• No waiver. A failure or delay in enforcing a right is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of internet infrastructure or third-party providers, natural disasters, war, or government action. Payment obligations for services already delivered are not excused.
• Relationship. The Terms do not create a partnership, joint venture, agency, or employment relationship between you and us, or between you and any creator.
• Interpretation. Headings are for convenience only, and including means including without limitation.
• Compliance. You will comply with applicable export control and sanctions laws in connection with the Service.

This section adds terms for specific regions. Where it conflicts with the rest of the Terms, this section prevails for users in the relevant region.

Australia. You may have rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded, restricted, or modified. Nothing in the Terms does so. Selr Group is GST-registered and ABN 41 662 328 056 appears on receipts. You can raise concerns with us, with the Australian Competition and Consumer Commission, or with the Queensland Office of Fair Trading. If you are a small business within the meaning of the unfair contract terms regime, the Terms are intended to be read down to the extent needed to comply with that regime.

European Economic Area and United Kingdom. If you are a consumer in the EEA or the UK:

• You normally have a 14-day right to withdraw from a distance contract. Skill Packs are digital content supplied immediately: at checkout you expressly request immediate supply, consent to performance beginning at once, and acknowledge that you lose the withdrawal right once supply has begun. Your install token issuing and the files becoming available is when supply begins.
• Losing the withdrawal right does not affect your statutory remedies if the digital content does not conform with the contract, including remedies such as repair, replacement, price reduction, or refund under the laws implementing the Digital Content Directive or, in the UK, the Consumer Rights Act 2015, and it does not narrow the Refund Policy.
• Our handling of personal data, including the bases relied on under the GDPR and UK GDPR, is described in the Privacy Policy.
• Nothing in the Terms deprives you of protections granted by mandatory provisions of the law of your country of residence, or of any non-waivable right to bring proceedings in your local courts.

United States. Some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages. If you live in one of those states, parts of sections 16 and 17 may not apply to you, and you may have additional rights under your state’s consumer protection laws. Nothing in the Terms waives a state consumer protection you cannot waive by contract.

• Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• AUP means the Acceptable Use Policy.
• Business User means a user who acquires the Service or a Skill Pack in trade or commerce and not as a Consumer.
• Buyer means a user who purchases or subscribes to a Skill Pack.
• Consumer means a person who acquires the Service or a Skill Pack as a consumer within the meaning of the Australian Consumer Law or the equivalent concept under the mandatory law of their residence.
• Creator means a third party who publishes Skill Packs for sale on the Service.
• Entitlement means the right, recorded against your account, to install and use a particular Skill Pack under section 7, arising from a One-off Purchase or an active Subscription.
• Install Token means the personal credential, prefixed loupit_, used by the installer to authenticate you and deliver your entitlements.
• Listing means the catalogue page describing a Skill Pack, its price, and what is included.
• One-off Purchase means a single, non-recurring purchase of a Skill Pack.
• Service means the Loup website, catalogue, checkout, installer, install tokens, dashboard, community features, and affiliate program, as described in section 1.
• Skill Pack means a package of digital files, such as code, prompts, configuration, and course content, created by a Creator and distributed through the Service.
• Snapshot means the version of a Skill Pack’s files delivered by a particular run of the installer.
• Subscription means a recurring purchase that renews automatically until cancelled.
• Terms means these Terms of Service together with the documents incorporated under section 2.
• Your AI Agent means AI agent software you operate under your own provider account, such as Claude Code or Codex, inside which Skill Packs run.

The Service is operated by Selr Group Pty Ltd, ABN 41 662 328 056, Queensland, Australia.

Questions, notices, complaints, and infringement reports: support@selrgroup.com.au. Legal notices should be marked as such in the subject line.